FAQ

Frequently Asked Questions about Trak

Trak GPS Tracker is India's smallest and smartest GPS tracker designed for kids, family members and loved ones. It is useful for busy families looking for an easy way to stay connected with their children and family members.

Today’s families with young children have busy schedules with sports practices, dance recitals, doctor’s appointments and just getting the kids to and from school. Parents and caregivers cannot always be with their kids and Trak GPS Tracker provides a simple yet effective voice communication and tracking mechanism to enhance and protect their everyday lives. It uses GPS and GPRS for effective tracking.

Our unique design provides a one button SOS feature that is pre-programed with designated phone numbers, making it easy for the child to connect with their caregiver immediately. Additionally, it has no screen which protects the child from online material that is inappropriate for them. Trak GPS Tracker is also extremely useful for the elderly and special needs customers that require a similar solution.
  • Trak GPS Tracker is uniquely designed with a one button SOS feature that is pre-programed with designated phone numbers, making it easy for the child to connect with their caregiver immediately.

  • Trak GPS Tracker has no screen which protects the child from online material that is inappropriate for them.

  • Smartphones are not recommended for small kids. Moreover, many schools policy does not allow children to carry phones. On other hand, Trak GPS Tracker is totally school safe since it does not make any noise, nor there is any risk involved.

  • Smartphones are designed for spoken communication with positioning as a convenience. Trak GPS Tracker’s primary purpose is to monitor its position, accurately and reliably.
Trak GPS Tracker is dependent upon two technologies –

  1. GPS (Global Positioning System)
  2. Wireless communications or cell phone network(GSM)
.
Anywhere you can receive both a GPS signal and have cell phone reception, the product will work. So technically Trak GPS Tracker will work throughout India and abroad (if the SIM card has International Data Plan activated).
Technically NO.

  • Trak GPS Tracker works best in suburban areas such as neighborhoods, houses, schools, parks, and flatter regions. It can receive a GPS signal better in those areas because it has less obstruction to the GPS signal. The more direct line of sight the GPS has to the satellites, the more accurate the position will be.

  • Trak GPS Tracker will work on a limited basis in large cities where there are many high rise buildings. Tall buildings can block the line of sight from the product to the satellite and make it difficult for the product to update current location data.
NO.

  • Trak Data Centers are hosted on secure clould platform, making it almost impossible for any unauthorized access.

  • An user's account is protected by username/password. Only the persons you have shared the credentials with will be able to track.
The product will not work in any area that does not have 2G or 3G coverage. If the device enters an area without coverage, the GPS feature will not be able to report is current location until it re-enters an area with network coverage. Once it reconnects, it will transmit a history of its locations that you can view online.
No. Trak GPS Tracker comes with a national GSM Data SIM card, with GPRS data plan activated.
Our system is designed to locate Trak GPS Tracker anywhere in the India or abroad which has GSM network coverage. If the product enters an area without GSM (or cell phone) coverage, the GPS feature will not be able to report its current location to server until it re-enters an area with network coverage.
Our system will allow you to locate your product(s) in three ways-

  1. Web Browser on PC, laptop or tablet.
  2. Our Mobile apps on Android/iOS.
  3. SMS tracking.
As long as you are listed as an authorized user for each product, there is no limit to the number of products you can track.
Today’s GPS receivers are extremely accurate, thanks to their parallel multi-channel design. Certain atmospheric factors and other sources of error can affect the accuracy of GPS receivers. Trak GPS Tracker is accurate within approx +/- 30 meters. In an open sky environment, users can see accuracy within +/- 5 meters.
If you need technical support, you can call our Customer Care +91 9711630067. You can also reach us by email at support@trakfamily.com.
Yes, there is live service available Monday-Friday 8:00 am to 5:00 pm IST. We also offer after-hours emergency support.
Trak GPS Tracker is water resistant but not waterproof. So although tracker will easily withstand rainy water or mud in park, it should not expected to work flawlessly when it's completely immersed in liquid for longer duration.
No. Similar to a cell phone, when it is turned off it cannot send or receive communications. However, you will get SMS/email notification with last known location when the tracker is turned off or out of coverage area.
Trak GPS Tracker is small, inconspicuous and does not make any noice at all. So it's completely safe and school ready.
No. Upon activation your Trak GPS Tracker will begin to send GPS information to the tracking portal and you will be able to look up its location. If you want to receive automated alerts, you do have to set up your own Zones and Speed settings and designate how you want to receive the alerts, either via email or text message.
Trak GPS Tracker is compliant with all legal, safety and environmental laws & standards with SAR 1.6w/kg average over 1gm tissue.
You won’t receive your alerts until your cell phone is connected to the network. Fortunately, we have several modes to deliver important messages to you, SMS, email as well as alternate recipients.
The history of your Trak GPS Tracker can be easily viewed on the Tracking portal.
Trak GPS Tracker reports a location every 30 seconds, therefore, the speed sampled at that time is the speed that triggers the alert.
It is strongly suggested that you take Trak GPS Tracker outside under clear sky during your set-up process to initially acquire GPS signal.
No. There is only one way calling but in emergency user can send an alert to admin numbers by pressing SOS button.
No, Trak GPS Tracker is preconfigured GPS tracker, you can easily get started in few minutes after receiving the product. Please see link How to Get Started
  • Trak uses GPS to get it's location, wireless GSM/GPRS network to send location to internet connected dedicated Trak Cloud Data Centers so that you can view position on your laptop or mobile.

  • Trak Cloud Data Centers requires dedicated setup to run 24x7 so that it record every important events.

  • Trak has Web Tracking Platform with multiple Maps option, and mobile application on Android/iOS which requires maintinance cost.

  • Trak sends notifications (safezone alerts, SoS alarm, speed alert, connectivity lost, etc.) via SMS and email to the configured mobile numbers and email addresses.

  • This nominal monthly subscription plan covers the cost of Trak's world class services without interruptions.
Please refer to guides in the product box.
There are three ways in which u can get the alerts, via Email, via SMS, and via Tracking Portal.
There are many types of alert which you can set for ur device. Please refer to guides in the product box.
The SOS button needs to be pressed and held for 3-4 seconds to activate an alert.
You can set safezone of any size and shape. Small size zone is not recommended because you may receive too many alerts because of reasons such as tracker on boundry, weak GPS signal, etc. The recommended minimum size is 200 meters around the center of tracker position.
Yes. You have the ability to create up many zones depending on subscription plan activated for your account.
Trak GPS Tracker is specifically designed for a child. We’ve made the product versatile. It can attach to a neck, belt, belt loop, or backpack. It can be worn as a necklace or even under the clothing.
GSM/GPRS: Quad Band 850/900/1800/1900MHz Compiled with GSM phase 2/2+ Class 4 (2 W @850/900 MHz) Class 1 (1 W @1800/1900MHz)
Rechargable 3.7V 1000 mA/H Lipo battery.
  • Stand-by time:240 hours
  • Active use time:18-24 hours (with 30 seconds upload interval)
  • Battery saver mode: upto 192 hours
  • (Under Normal Environment Conditions.)
Press and hold the power button located at the top of the product for 3 seconds. All LED lights located in the center of the product will light up momentarily when the product is on.
Plug Trak GPS Tracker wall charger into the USB port on the product. Initial charge should be 4 hours. It is critical that you use the charger provided with the product. Using a different charger can cause malfunction of the product.
No. You can charge it anytime you’d like. Please note that charging it too often can deteriorate the battery. We recommend only charging when needed, but if you know your child will be gone for a long period of time, please plan ahead to ensure your product has adequate battery life.
The Green blinking light is the GPS light. It indicates that the product is ON and has a GSM or cellular connection. If the Green LED is constantly ON, it means either no network coverage or SIM problem. The Blue light is the GPS indicator. It will be blinking if tracker is getting GPS signal. It will remain solid blue when tracker is not getting GPS signal, in this case please bring tracker under clear sky.
We recommend only charging the product with the Trak GPS Tracker charger to avoid product issues.
You can pay bills from our website after signing-in your account.

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